The
research performed by Dr. Kaplan and Dr. Norton resulted in
some startling findings. These findings appear to be in direct
opposition to traditional thought that organizations should
be managed based on "bottom-line" results. The study found
that by the time financial results are available, problems
cannot be fixed. It was found that high performance organizations
depend on early indicators of organization "health" which
allow time for adjustment if problems are found.
Some of these findings include:
· Traditional financial measures, such as Return on Investment,
and Earnings Per Share, can be misleading;
· Financial measures describe past performance, and therefore
are not good indicators of future performance;
· Most organizations have a huge disconnect between planning
(strategy) and actual work to be performed (tactics);
· High performance organizations rely on multiple sets of
measures (to supplement financial measures) and establish
connections between strategy and work accomplished.
For further information contact
Debrah Whitaker at 1-800-281-5458 or email dwhitaker@BSC4GOV.com
