The Balanced Scorecard (BSC)
is a framework and management methodology developed as a result
of the research performed by Dr. Robert Kaplan and Dr. David
Norton. This research was performed in 1990 by the Norton
Nolan Institute who conducted a one-year study of several
organizations. This research focused on a belief that traditional
performance measurement systems (those which relied primarily
on financial measures) hinder organizational growth and progress.
The phenomenal results of this research were documented in
a series of two articles in Harvard Business Review, followed
by publication of a book entitled “Translating Strategy into
Action, The Balanced Scorecard”. The book was then followed
by a third article discussing much of what was learned by
the application of the original theories. (Note: The book
is available from many sources such as Harvard Business Press
or amazon.com.) During this same time period, Dr. Norton founded
Renaissance, Inc. on the premise that the application of the
methodology would offer companies breakthrough results. Since
the original publication of the articles and the book, over
600 Balanced Scorecards have been developed by Dr. Norton
and his team of consultants. Renaissance, through a number
of mergers and acquisitions, began to focus more directly
on Information Technology. Recently, The Collaborative was
formed to refocus on the Balanced Scorecard in support of
private sector companies. The
Balanced Scorecard For Government, Inc.
was formed to focus on supporting government organizations
in their use of the Balanced Scorecard.
For further information contact
Debrah Whitaker at 1-800-281-5458 or email dwhitaker@BSC4GOV.com
