Dr. Kaplan's and Dr. Norton's
research findings resulted in the development of a framework
and management system that includes
strategy and performance measures linked through the use of
a set of perspectives.
These perspectives include:
The methodology for applying and customizing the framework,
and utilizing each perspective is the most valuable part of
the process. Although the methodology is flexible, it is through
the proper use of the methodology that the success or failure
of the strategy can be predicted. The methodology includes a
rigorous use of structured techniques that help in ensuring
the correctness and thoroughness of the strategy and of the
implementation of the strategy.
For further information contact
Debrah Whitaker at 1-800-281-5458 or email dwhitaker@BSC4GOV.com
